Contact
If you have any questions about using the "Class Support", please contact ITC.
You can send an email to the following address, or contact the nearest ITC office (list of offices provided below).
Contact by Email
address: edu@keio.jp
It might take time for ITC to respond to emails received after 5:00 p.m. on weekdays, as well as email received on weekends, national holidays, or during other school breaks.
Before Sending an Email
In order for us to correctly respond to your inquiry, make sure to enter the following information in the email you send:
Item |
Description |
Example |
|---|---|---|
Time of Occurrence |
The date and time the error occurred. Indicate whether the error occurred once or has continued to persist. | Error occurred at 23:47 on July 27, and has continued to persist. |
Location/terminal |
At home or on campus, on a desktop PC or a notebook PC, and other relevant information. | On my notebook PC at home. |
User |
Your Keio ID, Employee Number (ID Number)/Student ID, and name. * Never provide your password! |
Keio ID: keiotaro@keio.jp or keiotaro@a1.keio.jp Student ID: 12345678 Name: Taro Keio |
Feature used |
Notices, Uploading Study Materials, Submitting/Returning Reports, Message Board, etc. | Submitting Reports |
Operation performed |
Selecting files, entering text, clicking a button, displaying a window, etc. | I selected a Word file that I created as my report assignment, and then clicked the [Register] button to submit my report. |
Operation result |
Window does not display, an error window appears, the button does not work, text cannot be entered, etc. | A window appears that indicates my report has not been submitted yet. |
Supplementary information |
Other considerations, such as the computer environment. | The OS I use is Windows 10 Home, and the browser is Firefox. I must submit my report today. |
Contacting the ITC office
Campus |
Section |
Location |
Opening Hours |
|---|---|---|---|
| Mita | Mita ITC | Graduate School Building, B1F | Click here |
| Hiyoshi | Hiyoshi ITC | Seventh Building, B1F | Click here |
| Shinanomachi | Shinanomachi ITC | Building 3, North Wing. 1F | Click here |
| Yagami, Shin-Kawasaki | Science and Technology ITC | 14th Building, B1F | Click here |
| Shonan Fujisawa | SFC-ITC | Media Center, 1F | Click here |
| Shiba-Kyoritsu | Shiba-Kyoritsu ITC | Building No.1, 4F | Click here |
Last-Modified: February 12, 2016
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