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Before submitting an inquiry

  1. Be sure to read the frequently asked questions (FAQ) before submitting an inquiry.
    The frequently asked questions (FAQ) are updated as required.
  2. Make sure you have the following information ready when submitting an inquiry, and provide it when requested.
    • Identification

      Students: student ID card
      Faculty and staff members: faculty and staff ID card, driver's license (Japanese), driving history certificate (issued on or after April 1, 2012), passport, health insurance card,or residence card

    • Keio University student ID number/employee number (ID Number), Keio ID (when activated)
    You should submit inquiries in person. We cannot respond to inquiries made by someone on your behalf.
  3. Please state clearly what you would like to know.
    Item Description Example
    Time of occurrence When did the problem occur? Is the problem ongoing? About 22:00 last night. It happened again this morning.
    Location A personal computer at home, the university, etc. My notebook PC at home.
    User Keio ID, employee number (ID Number), student ID number, etc. keio.taro@z1.keio.jp
    Problem What application did you use? What were you doing? Keio Mail
    Symptoms What symptoms did you experience?
    What can be done and what cannot be done?
    Login fails.
    Login succeeded, but no page appears.
    Supplementary information Computer environment, etc. Login has not succeeded yet.
    Login had succeeded until yesterday morning.
    No login page appears.
  4. Contact the Help Desk.
    We cannot reveal your ID and password over the telephone or through email unless we confirm your identity.
    Visit the nearest campus office.

Help Desk

For correspondence course students, please contact us using the keio.jp inquiry form

  1. Contact by Inquiry Form
    Section Email
    KIC and KIC office on each campus Inquiry Form for IT-Related Topics
    Messages received after 16:30 on weekdays will be processed after 9:00 on the next day.
    Inquiries made on Saturdays, Sundays and public holidays or during summer and winter vacations will receive a response after 9:00 on the next weekday.
  2. Inquiries about your ID and password required your identification
    Campus Section Location Opening hours
    Mita Mita KIC Graduate School Building, B1F Click here
    Hiyoshi Hiyoshi KIC Seventh Building, B1F Click here
    Shinanomachi Shinanomachi KIC Building 3, North Wing. 1F Click here
    Yagami Science and Technology KIC 14th Building, B1F Click here
    Shonan Fujisawa SFC-KIC Media Center, 1F Click here
    Shiba-Kyoritsu Shiba-Kyoritsu KIC Building NO.1, 4F Click here

Update History

  • July 6, 2009
    Corrected the Help Desk contact information.
  • October 4, 2021
    Corrected the Help Desk contact information.
  • March 18, 2022
    Corrected the Help Desk contact information.

Last-Modified: March 18, 2022

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