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About each inquiry

Students, Faculty and Staff

Please check "A. Before submitting an inquiry," and then contact us using the Inquiry Form for IT-Related Topics.

Information for Guarantors

Please check this page.

Keio University alumni

Please check this page.

Correspondence course students

Please contact us using the keio.jp inquiry form.

Keio ID-related inquiry(例:keio.taro@keio.jp)

A. Before submitting an inquiry:

  1. Make sure to read the Frequently Asked Questions (FAQ) before submitting an inquiry.
    The frequently asked questions (FAQ) are updated regularly.
    The section to contact depends on the application.
    Click here.

  2. Make sure you have the following information ready when submitting an inquiry,
    and provide the information when requested.

    Give your employee number (ID Number), student ID number or Keio ID when submitting an inquiry.

    • Identification

      Students: student ID card
      Faculty and staff members: faculty and staff ID card, driver's license (Japanese), driving history certificate (issued on or after April 1, 2012), passport, health insurance card,or residence card * Individual number card is not available

    • Keio University student ID number/employee number (ID Number), Keio ID (if one has already been activated)

    You should submit an inquiry in person.
    We cannot respond to inquiries made by someone on your behalf.

B. Keio Single Sign-On System (keio.jp) Help Desk

For correspondence course students, please contact us using the keio.jp inquiry form.

Inquiries about your ID and password required your identification

Campus Section Location Service hours Extension
Mita Mita ITC Graduate School Building basement Click here 22331
Hiyoshi Hiyoshi ITC Seventh Building B1F Click here 32819
Shinanomachi Shinanomachi ITC Building 3, North Wing. 1F Click here 62657
Yagami Science and Technology ITC 14th Building B1F Click here 40356
Shonan Fujisawa SFC-ITC Media Center 1F Click here 52512
Shiba-Kyoritsu Shiba-Kyoritsu ITC Building NO.1 4F Click here 26143

Last-Modified: March 29, 2022

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